What services do you offer?
Reliable lawn mowing, bush trimming, flower bed clean-ups, mulch installs, and seasonal yard clean-ups — everything you need to keep your yard looking its best.
Do you offer fertilizer, weed control, or other lawn treatments?
Not at this time. We focus on maintenance and clean-ups, but we’re happy to refer you to a trusted provider if you need one.
How often do you offer mowing services?
Most lawns are mowed bi-weekly. During peak growth (April–June) we may recommend weekly mowing to keep everything neat.
Is there a service minimum?
Yes — we ask for at least two consecutive visits within a two-week period to get your lawn into a routine. Canceling before then has a $50 fee.
What happens if my lawn is overgrown?
If your grass is taller than 6 inches or has no visible edge, we’ll need to charge an overgrown fee (equal to your regular mow price) to get it back to a clean, maintained look.
Do I need a card on file?
Yes, a card on file is required during estimate approval — it keeps billing smooth and easy for everyone.
Do you accept cash payments?
We don’t accept cash, but with your card on file, payments are quick and secure — no hassle for you.
When do I get billed?
Your card is charged within 24 hours after each service — no need to remember to pay, we’ve got it covered.
What happens if my payment is late?
If a payment is more than 7 days late, there’s a $15 late fee, and we’ll need to pause service until everything’s caught up.
What about locked gates or pets in the yard?
If we can’t access your yard due to a locked gate, we’ll skip that part of the service, but the full-service price still applies. Please keep pets inside during service so everyone stays safe.
How can I cancel or reschedule a visit?
Please give written notice at least 24 hours before your scheduled service day, by email, client portal, or text. Cancellations with less than 24 hours’ notice incur a $25 same-day cancellation fee — our routes are planned in advance, so last-minute changes make it tough to adjust.
What happens if it rains?
We’ll reschedule if needed due to weather, holidays, or other delays — and we’ll keep you updated.
Is Crystal Green Lawn Care insured?
Yes — we’re fully insured for your peace of mind.
Do I need to be home for service?
Nope — as long as we can access your yard, we’ve got it covered.
How do I check my schedule or payments?
You can view upcoming services, invoices, and estimates any time in your client portal — there’s a unique link in your estimate, invoice, or receipt.